| Dedicated issue record tied to project work |
Yes:
Issue stays distinct and connected to its project
|
Partial:
Configured as a board item
|
Partial:
Configured as a task
|
Partial:
Configured as a sheet row
|
Yes:
Native work-item and issue types
|
Partial:
Configured as a task
|
| One issue view across every project |
Yes:
Built-in portfolio-wide issue list
|
Partial:
Cross-board dashboards with plan limits
|
Partial:
Search and portfolios across projects
|
Yes:
Cross-sheet reports combine issue rows
|
Yes:
Global search with JQL
|
Yes:
Everything view across the Workspace
|
| Owner, time & resolution history |
Yes:
Full accountability on the issue record
|
Partial:
Item history; time on higher plans
|
Partial:
Task history and native time on paid plans
|
Partial:
Row history; time needs Resource Management
|
Yes:
Native history, ownership, and worklogs
|
Yes:
Task activity and native time tracking
|
| Capture from email, Slack & Teams |
Yes:
Convert messages into issues with attachments
|
Partial:
Email native; chat through integrations
|
Partial:
Email native; Slack and Teams apps
|
Partial:
Outlook, Slack, and Teams add-ins
|
Partial:
Chat intake through Service Management
|
Yes:
Email, Slack, and Teams create tasks
|
| Clients submit & follow issues |
Yes:
Free client users create and track issues
|
Partial:
Guests collaborate on shareable boards
|
Yes:
Free guests collaborate on shared tasks
|
Partial:
External collaborators update shared work
|
Yes:
Free customer portal with Service Management
|
Partial:
Guest access and permissions vary by plan
|
| Configure fields, statuses & workflows |
Yes:
No-code issue configuration
|
Yes:
Columns, statuses, and automations
|
Yes:
Custom fields and rules
|
Yes:
Columns, forms, and workflows
|
Yes:
Work types, fields, and workflows
|
Yes:
Custom fields, statuses, and automations
|