So you can define the scope, create a project plan and track schedules. Great! One thing you might've overlooked: Coordinating a high performing team that delivers. Think IQ is everything in project management? Think again. It’s not what you know, it’s how you know. Now more than ever, emotional intelligence is a key component of leadership, driving engagement and ultimately success.

We were joined by Brenda Williams, business coach specializing in communication and emotional intelligence and Fred Miller, VP of product and project management at Denali Federal Credit Union to find out exactly what "EQ" is.

The takeaway? E - O = F (Expectation minus observation equals frustration). "You can eliminate frustration by either lowering your expectation or helping improve what you're observing. If your observation equals your expectation, there is no frustration."

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How do you apply emotional intelligence within your team and in your workplace? Let us know in the comments below.

Online 9/25/2018
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